Skip Ribbon Commands
Skip to main content
What matters to you, matters to me 

Our future model for self-care describes a system in which our patients have the skills, confidence and knowledge to self-manage and to become more ‘active’ in relation to their physical and mental health.

In our future system services will be available to people closer to home, from a broader range of organisations. The voluntary sector will lead the way in building community capacity and resilience.

To deliver our vision for prevention, wellbeing and self-care, our approach consists of a number of key elements:

Learning and development programme
Our learning and development programme will support our workforce in enabling people to self-care. Our approach will focus on supporting behavioural change: person centred planning; positive coaching conversations; goal setting; listening; and system leadership learning. We will focus on “what matters to you”, empowering people to establish the goals and targets that are meaningful to them, tailoring our response to support them in meeting those goals.

Information resources
A centralised repository of service information will support people to self-direct to services most appropriate to their needs, as well as supporting people working in the health and care system to offer signposting. Patients able to self-manage will be able to easily access electronic information on the device of their choice, at a time and place of their choosing.

We will bring together a comprehensive range of electronic content & tools to support those who choose to access our information, advice and services in this fashion. Where this content does not already exist we will seek to develop user-friendly, accurate and accessible content ourselves.

Making Very Contact Count (MECC)
We will use the day-to-day interactions that take place between staff and individuals to have consistent and concise conversations about healthy lifestyle. By Making Every Contact Count, we will increase the opportunities to raise awareness and enhance motivation to maintain healthy behaviour or to adopt new behaviours to the risk associated with those lifestyle behaviours that have the greatest impact on people’s health and wellbeing:

Connecting people
We will connect people. By encouraging and supporting the formation of strong peer-support networks we will create vibrant social and community networks for health. When invited, we will participate in these networks and the intelligence this gives us will influence the on-going development of our model.

We will connect people, in both physical and virtual settings, to the shared experiences, opinions and support of others to help them gain knowledge, skills and confidence to self-care. We will also use this approach to engage people in our work.

Driven by the opinions and experiences of the population and workforce, we will constantly seek to ensure the information & advice, tools and content are all accurate, of sufficient quality and up-to-date. We will ensure information is presented in a consistent and accessible manner.

We will develop solutions that will support people in navigating our “offer” in intuitive ways. We will connect them to the opinions and experiences of their peers, and allow them to share their experiences with others.

Supporting independence
We will build new and different relationships between people working in the system to enable us to develop new ways of working. This will ensure the Assistive Technology and remote monitoring we introduce will be effectively embedded and will support certain patient groups to be confident in their ability to manage their own condition in their own home, increasing their sense of independence and further reducing demand on face-to-face services.​​​

If you would like to find out more about our approach to prevention, wellbeing and self-care please contact us via our Feedback​ section.​​