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Top awards for Devon’s NHS

Sam Holden, quality assurance and patient experience lead, and Lorna Collingwood-Burke, chief nursing officer, with o​ne of the awards​

A groundbreaking NHS Devon scheme that improves patients’ experience and safety earned two top awards at a prestigious national ceremony.

At the National Patient Experience Awards in Birmingham, South Devon and Torbay & NEW Devon Clinical Commissioning Groups (CCGs) received the Commissioner of the Year Award.

The award was in recognition of the organisations’ Yellow Card scheme, which took top honours in the Commissioning for Patient Experience category earlier at the ceremony.

Yellow Card is an innovative reporting process used by health and social care employees, including GPs, to highlight issues that affect patients’ experience and safety.

The information gathered can be built up into a bigger picture so that themes can be identified and appropriate actions taken, resulting in improved outcomes for our patients.

The National Patient Experience Awards panel of judges were so impressed by Yellow Card’s innovation, they awarded it a higher score than entries in all other categories.

They praised its simplicity, transferability and the countywide partnership-working involved, and said it warranted the CCGs receiving the Commissioner of the Year award.

Dr Nick Roberts, chief officer for South Devon and Torbay & NEW Devon Clinical Commissioning Groups, said: “The Yellow Card system is an excellent tool for healthcare professionals in Devon to be able to feedback about elements of poor practice, system issues and quality issues that they may experience within their day-to-day work.

“It is great that this has simple and effective tool has been recognised and commended at a national level. Well done to the team for their hard work.”​​

A short introductory video to Yellow Card has also been produced, and can be viewed below.

​​In addition to the CCGs' success, Plymouth Hospitals NHS Trust also won two awards at the ceremony – for its Bereavement Bags scheme, and the Empowering care in partnership: #letsbeopen campaign.​​