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GP practices’ outstanding work is celebrated

​Staff from Kingskerswell & Ipplepen Medical Practice​ (top) and Leatside Surgery (bottom) pictured with ​the CQC’s Professor Steve Field​​

Two Devon practices’ outstanding work for patients was celebrated when they were visited by the Care Quality Commission’s chief inspector of general practice.

The Care Quality Commission (CQC), which regulates and inspects health and social care services in England, awarded Leatside Surgery and Kingskerswell & Ipplepen Medical Practice an ‘outstanding’ rating last year after undertaking inspecting the sites.

This rating was in recognition of the practices’ impressive work to maintain and improve patient safety and wellbeing, and the CQC’s Professor Steve Field wanted to see the work in action as well as discuss how it had been achieved.

Professor Field said: “It was a privilege to visit the surgeries. They’ve shown great leadership and provide wonderful care for their patients. I am very impressed. The work there is a fantastic example of what primary care can do.”

The CQC asks five key questions of all the services it regulates – Are they safe? Are they effective? Are they caring? Are they responsive to people’s needs? Are they well led? 

Kingskerswell & Ipplepen Medical Practice was rated as outstanding in all five, while Leatside Surgery was rated as outstanding in four of the five key areas.

One aspect of their work that both practices have focused on is in encouraging patients to take better control of managing their medications and accessing their medical record by signing up to online services. 

Kingskerswell & Ipplepen Medical Practice has also supported patients by running online masterclasses, as well as delivering safety and internet training within the community. 

In addition, the practice has improved access to services by piloting online consultation software on behalf of South Devon and Torbay Clinical Commissioning Group. This has proved to be very popular with patients.

Rosie Muscott, practice manager, said: “We couldn’t do any of this innovative work without the commitment from our fantastic team, or the support of our patients and patient participation group. So a big thanks to all concerned.”

Leatside Surgery has worked on becoming a highly regarded educational facility, with links into the Peninsula Medical School, Plymouth University Nursing School and the South West Deanery. 

It also hosts a range of training GPs, student nurses, medical students and international students.

The practice is embedded in the community, working alongside its active Patient Participation Group and in its role as an active partner of the Caring Town Totnes network, alongside social, voluntary and statutory organisations. 

Dr Ian Morris: “We were really grateful for Professor Field for taking the time to visit the surgery and meet our fantastic team in person. 

“It was really useful and informative for our team to chat through the CQC’s plans and have an insider’s perspective on general practice regulation locally and nationally. 

“We would also like to thank all of the external parties who support us and help us achieve our motto of ‘putting patients first’.”