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Recognition for Audiology Department

Torbay Hospital's Audiology Department is the first service in the South West to receive the internationally recognised United Kingdom Accreditation Service accreditation.

The UKAS accreditation is a standard of assurance and confidence to all users, showing that the service they receive is compliant with the latest international standards of practice. The accreditation covers a wide range of competences, such consideration of the patient experience, efficient use of facilities and resources, and ensuring excellent safety practices are embedded into the culture of the department.

Claire Rockett, head of Audiology for South Devon Healthcare NHS Foundation Trust, said: “We are very proud to be the only department in the South West to be accredited by UKAS. This is especially important now that patients can choose their NHS hearing aid provider.

“The department has worked very hard over the past 18 months, working towards the accreditation. Many of our staff have given up hours of their own personal time to ensure that the audiology service continued without interruption while simultaneously making changes and improvements to the current service”

John Lowes, interim chief executive of South Devon Healthcare NHS Foundation Trust, said: "I am delighted and honoured that the Audiology Department has been recognised for the high standard of service that they provide. I have had personal experience of their service over the last few years and am impressed by the exceedingly high-quality care that they provide. This recognition is well and truly deserved."

The Audiology Department is part of Ear, Nose and Throat Department, also commonly referred to as the Head and Neck Department. Patients are usually sent to Audiology by a GP when being referred to a consultant for hearing tests, hearing aid fitting and repairs and for balance and tinnitus rehabilitation.