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Practice singled out for national praise

A Teignbridge GP practice has been praised in a national report for the quality of its staff.

Kingskerswell and Ipplepen Medical Practice was among hundreds of practices across the country assessed by the Care Quality Commission (CQC).

Its report is the most detailed analysis yet of the quality and safety of general medical practice in England, with the majority of practices in Devon rated as ‘good’.

Kingskerswell and Ipplepen Medical Practice was singled out for having hardworking and professional employees.

CQC inspectors said: “The GPs and leadership team had invested in their staff over a long period. This had led to a happy, loyal workforce with low staff turnover.

“Staff were supported financially and with protected time to develop personally and professionally in addition to the required updates. For example, the practice manager had started at the practice as a sixth form school leaver.

“There had been effective succession planning … the previous practice manager had spent six months coaching and supporting the new practice manager in their role to ensure competency and continuity of service during the transition of management.”

This praise comes after Kingskerswell and Ipplepen Medical Practice was rated by the CQC last year as ‘outstanding’ in all five categories – safe, effective, well led, responsive, and caring.

Kingskerswell and Ipplepen Medical Practice has two surgeries – in Silver Street, Ipplepen, and School Road, Kingskerswell.

The team includes nine GPs, a pharmacist, a nurse practitioner, three practice nurses, three healthcare assistants, a practice manager, and practice staff.

Rosie Muscott, practice manager, said: “Our staff are a credit to the practice. They are our future, so we always want to help and encourage them in any development opportunities.

“The better they can be, the better the service for our patients, and this is why we will continue our work as a forward-thinking practice.”
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