Skip Ribbon Commands
Skip to main content

NHS 'reset' after recent poor weather

​Dr Rob Dyer is urging patients to choose the best possible NHS service for them following the recent heavy snowfall.
Following one of the worst snowfalls in living memory, the NHS will take a few days to get back to normal in Devon.

To help it do this, the NHS is reminding people about the full range of services available.

Winter is traditionally demanding for the NHS, so it is important that patients choose the best help for them, getting information or treatment in the quickest time possible.

The NHS 111 helpline continues to operate and are proving popular among the public, GP practices and pharmacies are available as usual.

Other services available include minor injuries units (MIU), walk-in centres and the NHS 111 helpline. Staff at the MIUs will examine minor ailments and injuries, and can determine if an x-ray is required. 

Dr Rob Dyer, lead medical director for Devon, said: “The weather has been unprecedented in Devon over the last week with the largest snowfall almost anyone can remember. The NHS’s response to people in need during this was incredible. 

“I’ve heard tales of GPs, nurses and other staff trudging through knee-high snow to get to work, nurses using quadbikes to reach patients and staff sleeping over to make sure they can continue to care. 

“The community really pulled out all the stops too, helping our staff with lifts on tractors, in 4X4 vehicles and volunteering to help in their local hospital.

“But the NHS never stops and now it is time to hit the reset button to allow all parts of the healthcare system time to recover. 

“We appeal to all members of the public to use the right service to help us to do this.

“People with minor ailments have a wide range of options, including visiting an MIU or phoning 111. Some people may wish to book an appointment to see a GP or visit a pharmacy.

“Pharmacists are highly trained and skilled professionals, offering a range of very accessible health services – including medication for complaints such as fevers, coughs, colds, aches and pains, as well as year-round health issues such as healthy eating, sexual health and giving up smoking.

“Pharmacists will be really happy to provide a wide range of advice, and an appointment is not needed.”

For further information or to arrange interviews, please contact 01803 656720.

Devon’s MIUs
Opening and waiting times available from the NHSquicker app, available from iTunes or Google Play. NHSquicker provides live waiting and travel times for NHS services providing urgent care across Devon and Cornwall. It also gives information about the healthcare services available based on your location, helping you to choose the right service and spend less time waiting.

Eastern Devon
  • Exmouth Community Hospital, Claremont Grove, Exmouth, EX8 2JN

  • Honiton Community Hospital, Marlpits Road, Honiton, EX14 2DE

  • Tiverton and District Hospital, Kennedy Way, Tiverton, EX16 6NT

  • 31 Sidwell St, Exeter, EX4 6NN

  • Royal Devon & Exeter Hospital, Barrack Road, Exeter, EX2 5DW

  • The Beacon Medical Centre, Sedemuda Road, Sidmouth,  EX10 9YA

  • Okehampton Medical Centre, East Street, Okehampton, EX20 1AY

  • Axminster Medical Practice, St Thomas Court, Church Street, Axminster, EX13 5AG

Northern Devon
  • Bideford Community Hospital, Abbotsham Rd, Bideford, EX39 3AG

  • Tyrrell Hospital, St. Brannocks Park Road, Ilfracombe, EX34 8JF 

  • Lynton Resource Centre, EX35 6HA
South Devon and Torbay
  • Dawlish Community Hospital, Barton Terrace, Dawlish, EX7 9DH

  • Newton Abbot Community Hospital, West Golds Road, Jetty Marsh, Newton Abbot, TQ12 2TS

  • Totnes Community Hospital, Coronation Road, Totnes, TQ9 5GH
Western Devon
  • Cumberland Centre, Damerel Close, Devonport, Plymouth, PL1 4JZ

  • Tavistock Hospital, Spring Hill, Tavistock, PL19 8LD

  • South Hams Hospital, Plymouth Road, Kingsbridge, TQ7 1AT