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Kingsteignton practice is Outstanding

​Kingsteignton Medical Practice staff - photo courtesy of the Herald Express

​Staff at Kingsteignton Medical Practice celebrated after becoming the first GP practice in South Devon and Torbay to officially receive a prestigious Outstanding rating.

The Care Quality Commission (CQC), which regulates and inspects health and social care services in England, awarded the rating after undertaking in-depth inspections in June.

While the majority of practices in the area have received a Good rating on previous occasions, Kingsteignton is the first to be officially announced as Outstanding.

The CQC inspectors said staff provide “coordinated, responsive and compassionate care for patients, particularly older people who are frail and at risk of social isolation”, and they were particularly impressed by the work undertaken by the practice’s support group, KingsCare.

Diane Milburn, senior partner at Kingsteignton Medical Practice, said: “We are delighted with the outcome of the CQC inspection.

“It is recognition of the huge effort made by the whole practice team, as well as the enormous contribution KingsCare makes to the wellbeing of our patients.

“As a team we are constantly exploring ways in which we can improve the services offered to our patients, and we will strive to continue this despite the financially challenging times ahead and rising demand on services.”
Kingsteignton Medical Practice serves the whole of Kingsteignton, the surrounding villages and parts of Newton Abbot.

The team includes nine GPs, a nurse practitioner, four practice nurses and two healthcare assistants, as well as a business manager, practice manager, IT administrator, receptionists and referral administrators.    

The practice’s KingsCare charity offers a befriending service, transport to and from the surgery for patients who would otherwise have difficulty in attending appointments, and organises social activities.

Diane added: “As well as the CQC report, other great news is that KingsCare, which has about 100 volunteers, has been successful in getting lottery funding that should sustain it for five years, and they’ve now taken on a member of staff to work with patients who have mental health problems, signposting them to available help or support that is available locally.

“Some of them may well be encouraged to get involved with KingsCare to improve their social interactions, among other things.

“And although KingsCare was set up for the Kingsteignton area, it is now reaching out into the Newton Abbot locality, so many more people will be able to benefit from the brilliant work KingsCare do.

“The partners of the practice would like to publicly thank the practice team and KingsCare for all that they do. We are proud of the staff here and we are proud to serve the people of Kingsteignton and surrounding area.”