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GP services survey

​Dr John Whitehead, clinical lead for primary care
Patients are being asked for their views on GP services as part of the biggest local survey of its kind.

The survey, by South Devon and Torbay Clinical Commissioning Group (CCG), asks a wide range of questions about how easy it is to see a GP, how many days a week a practice should be open, how medicines wastage can be avoided, and who should have access to a patient’s medical record.

GP practices see about 1.7million local patients each year locally, but increasing demands are putting the system under extreme pressure.

To ensure that practices are as effective as possible for the next four years, the CCG wants to hear what patients think about the priorities set out in its Strategy for General Practice.

The CCG, which is responsible for the majority of healthcare in the area, will use the public responses to clarify whether its proposals are realistic, as well as getting a better understanding of what it should focus on when putting the strategy into practice.

Dr John Whitehead, CCG clinical lead for primary care, said: “In the recent national GP Patient Survey, our GP practices scored above the national average, which we’re all proud of.

“We also have some practices that have been rated as ‘outstanding’ by the Care Quality Commission, the independent regulator of health and care in England.

“However, we know that aspects of patient care can always be improved, so we are looking at a range of initiatives to meet people’s needs.

“Of course, GPs will remain at the centre of patients’ care, coordinating and overseeing other clinicians and healthcare providers, as well as providing care directly to patients.

“As we shape care for the next few years we want to ensure that we have the right solution for each of the communities in South Devon and Torbay, maximising the resources we have available.”

The survey is available here. It should take around 15 minutes to complete. Paper copies of the survey can be requested by emailing ​or calling 01803 652475. The survey closes on 25 March.