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GP practices score highly

​Dr John Whitehead, CCG clinical lead for primary care
Patients across South Devon and Torbay have given their GPs and practices a big vote of confidence, scoring their services above the national average.

The ratings are in NHS England’s GP Patient Survey, which provides information on patients’ overall experience of primary care services and their experience of accessing these services.

Produced in association with Ipsos MORI, the survey asks questions such as, How would you describe your experience of your GP surgery?

Eighty-nine per cent of patients in the area covered by South Devon and Torbay Clinical Commissioning Group (CCG) said their practice was good, compared to 85 per cent nationally.

When asked if they had confidence in the GP they spoke to, 96 per cent of local people said they did. This was compared to 95 per cent nationally.

Dr John Whitehead, the CCG’s clinical lead for primary care, said: “We are very proud of the work GPs do locally, and we’re pleased that the public feel the same way.

“GPs are often the first point of contact for patients, and they have an important role in patient management, providing ongoing care and treatment for those with chronic diseases.

“We all aim to make patients’ experience as positive as possible, and we will continue to work hard to maintain the high levels of patient care.”

The survey’s data is calculated by age and gender so that results resemble the eligible registered population of each practice and CCG nationally.

When asked in the survey if patients were able to get an appointment to see or speak to a GP or nurse when they wanted to, 89 per cent said they could. This was compared to 85 per cent nationally.

But the figure was lower when patients were asked how easy it was to get through to someone at their GP surgery on the phone – 74 per cent – although it was still higher than the national average of 70 per cent.

Dr Whitehead added: “It’s to the credit of local general practice that while demand and difficulties in recruitment are increasing, all the indicators in the survey show that South Devon and Torbay satisfaction rates are above the national average.

“However, there are some measures where it appears to be becoming harder to stay above the national average, and others where there is considerable variation at practice level.

“The CCG will be looking to work with practices to address any specific identified issues in this regard.”

GP Patient Survey results for South Devon and Torbay CCG here​. Search for a specific practice here.