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End-of-life care experience survey

As commissioners (buyers) of most local health services, South Devon and Torbay CCG and Northern, Eastern and Western Devon CCG want to understand people’s experience of end-of-life care.

Whether you are a patient receiving palliative/end-of-life care or are a carer, relative or friend of someone who has recently passed away or know someone receiving or who has recently received end-of-life or palliative care, we would really like to hear from you.

We appreciate that it can be a hard subject to talk about, which is why any insight you can give is so valuable to us and important in helping make services excellent for others in the future. You can remain anonymous if you would like.

All responses are anonymous and there is the option to leave contact details should you wish. The responses you give will not be attributed to you, whether or not you supply contact details, and all responses will be confidential and used only in general form to provide an overview of care.

The information you provide will help us remove variation in care, and commission services that meet the needs of patients better.

Complete the survey online
 
Download a paper copy of the survey:
for patients receiving end of life care
Download a paper copy of the survey:
for relatives, friends or carers

The purpose of the survey is to allow us to seek a broader view of people's experiences of end-of-life care, what it felt like for relatives and family members, and whether people felt that they had capacity to ask questions or voice concerns, and if dignity compassion and respect was demonstrated.

Based on the responses given, the results will feed into the work of the End of Life board, and actions for improvement will be taken forward. Positive elements will be emphasised and shared with relevant services.

This will help inform the commissioning of end-of-life services in the future.

The survey opens on line on Friday 14 October 2016 and runs until Saturday 01 April 2017.

If you need help with the survey, need additional copies or would like to request a copy by post, please contact the Patient Experience Team on:

01803 652 578 (Monday to Friday, 9am-5pm) ​or patientfeedback.sdtccg@nhs.net