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Friends and Family Test

This year to promote the friends and family test, NHS England is holding a spotlight week of promotional activity from Monday 14 March to Friday 18 March 2016. This is an opportunity to raise awareness of the importance of providing feedback on NHS services and to highlight the experience of people who use NHS services.

What is the Friends and Family Test?

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients, service users, carers, relatives and families are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.

Since its launch in 2013, more than 10 million pieces of patient feedback have been submitted. FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.

More information about the Friends and Family Test can be found here.

FFT results are published on NHS England’s website – you can see all the results here.

Give your feedback

The CCG would like to hear your feedback about health and care services locally; you can complete this quick questionnaire here.

Alternatively, you can contact our patient experience team here.